“Thank you for the amazing personal attention and help you offered while I was visiting your store. After so many years it is just wonderful to know you still manage to provide a level of service not often duplicated. I loved the entire experience…Again appreciate who you are and how you do what you do.”
T.H., Raleigh, NC
“Thank you so much for the amazing personal attention and help you offered while I was visiting you store. After so many years, it is just wonderful to know that you still manage to provide a level of service no often duplicated. I loved the entire experience (and I am a horrible shopper!). Looking forward to arrival of all purchases.” - T.H., Raleigh, NC
“I was delighted to have the opportunity to work with you personally yesterday. As always, you expert advice and extraordinary serevice (no matter what size order) is most appreciated. No wonder that Scheuer Linens endures in these financially uneasy times.” - R.B.
“I write to commend an outstanding salesperson in your San Francisco shop - Ms. Vichhana Leng. From our first meeting in mid-July, 2008, through to the arrival of the special-ordered merchandise las week, she has been a joy to work with.
Her patient dedication to seeing that I was absolutely pleased with my purchase was truly outstanding and ‘beyond the call of duty.’ She is the personification of the phrase ‘customer service,’ and you are fortunate to have her on your sales force.
Because of her superlative attention to my needs, I will use your company in the future. She is a jewel to be treasured.” - G.U.
“I just opened the box this weekend. Never have I had such a beautiful bed. It is magnificent! I cannot thank you enough for your creativity and instinct - bravo! The material is gorgeous…it looks so rich on the bed.” - E.W.
In the tradition of my grandfather, the entire team at our San Francisco store takes pride in providing exceptional service. Sometimes you wonder if anyone notices, and then you get a letter like this — and it makes it all worth while.
October 22, 2007
Dear Mark,
It’s about time I sent you a letter expressing my profound gratitude to you for creating and running such a wonderful store. I’ve been a customer since 1978 (back when you were on Stockton right off the square.) Scheuer Linens is a gem of high quality goods; gorgeous merchandizing; and a beautiful, warm, aesthetic space - and the best service I have received anywhere. Your warm, gracious staff - most have been with you for years and years, have always taken care of me which such care and knowledge (of your products) and down-to-earthiness, but without ever being obsequious (have you ever stayed at a Ritz-Carlton? Extremely attentive service but with a bit of a robotic vibe - which your staff thankfully doesn’t have!) Louis has especially been of great help to me over the years. I look forward to coming in and seeing him and buying from him. He has been such a great help to me, especially when I have bought a bed or expensive sheet sets - when the purchase has been an important one for me. (I’ve bought two beds from you.)
I so appreciate that you have persevered in running this very special store of yours for all these years. Things spin in and out too fast in this old world these days, and I’m grateful Scheurer hasn’t. Your store is a sort of touchstone for me. Thank you.
Very sincerely,
K. Carlson
If you are visiting our beautiful city of San Francisco, please stop in and say “hi”. We’d love to meet you and share our love of linens in person. We’re located near Union Square, 340 Sutter Street.
