Cleaning
As a rule of thumb, Scandia™ items only need cleaning every 2 to 4 years, depending upon the habits of the household. Duvet covers and pillow protectors should always be used and cleaned as often as necessary.
Restoration Packages
After several years of enjoyment, a pillow or duvet may begin to lose it's firmness show signs of wear, or require refreshing.
Scandia offers a maintenance and restoration service to help lengthen the life of their down pillows and duvets.
This includes purification of the down, replacement of the ticking, and restoring original firmness by adding the appropriate amount of additional down.
If the item is extremely worn and compressed, you may opt for a full restoration to have the piece rebuilt from start to finish.
Whatever the issue, their expert technicians will do their best to restore the bedding to it's original condition. However, there may also be instances in which the item is in such disrepair that they are unable to care for it.
In those cases, Scandia has a Customer Loyalty Program that allows you to exchange your existing item for a new one at a discounted price.
Contact our customer service for details
Custom Adjustments:
Scandia also offers custom repairs and adjustments. Their services include: tailoring down furnishings to fit a new bed, stitching most tears, and patching fabric.
They can also add or remove down from a pillow or duvet to customize their firmness or warmth.
60 day pillow comfort adjustment:
There is a complimentary adjustment on any new pillow up to 60 days from original purchase. We charge only for any additional down added at that time.
Any down removed during the adjustment process is returned to you. A copy of your sales receipt is required to redeem this benefit.
Time frame is approximately 3-4 weeks.
