Perhaps even more than our fine linens, Scheuer Linens is known for exceptional customer service.
We take an old fashioned approach to giving service to our customers. We invest in training our staff on the finer aspects of linen selection. You'll find that everyone in our store and on the phones is a linen expert. We believe in guaranteeing our fine linens as well as our prices, and we gift wrap and ship for free.
Speak with our Expert Linen Consultants
The bedroom of your dreams is a phone call away. You can reach our expert linen consultants between 9:30-5:30 PST. Call us toll free: 1-800-762-3950.
Price Match Guarantee
If you find an item that you purchased from us on sale for a lower price within 30 days of your purchase, we will gladly refund the difference. Please contact us at service(at)scheuerlinens.com or call us toll free at 1-800-762-3950 for your refund.
Sorry, but this guarantee does not apply to closeouts, discontinued items, and clearance prices at other stores or web sites.
Custom Orders
Custom orders include special sizes or shapes, colors or styles not stocked, custom embroidery, and monogramming. Some items will ship in a day or two and other orders may take four weeks. We will do our best to let you know exactly how long an item you ordered will take to deliver.
Custom items are not returnable and require a 50% deposit.
Free Gift Wrapping
We offer free gift wrapping and use the following types of gift wrap paper: floral (general), wedding or engagement, baby, and, Christmas. We will enclose a gift card for you. Just let us know what you want to say and we will hand write it and sign it for you. If there is more than one gift in an order, we will attach identifying labels on each package. Unfortunately, gift wrapping is not available for some larger and odd-sized items.
Credit Cards
We are pleased to accept Visa, MasterCard, American Express, and Discover credit cards for your fine linen purchases.
How to Order Online
Please use the shopping cart that appears on each page to order. We will confirm your order via e-mail. You can also request a catalogue or swatches, get product information, or care information online as well.
Contact Us
We're here to help you with your fine linen purchase. You can reach us by:
Phone: 1-800-762-3950 between 9:30 a.m.-5:30 p.m., PST, Monday thru Saturday
Fax: 415-392-4206
Email: info(at)scheuerlinens.com
Mail: 340 Sutter Street, San Francisco, CA 94108
Out of Stock Items
We will inform you within 24 hours of any items that are currently out of stock and will let you know when you can expect the item(s). If you would like, we can also ship the items we do have in stock immediately.
Swatches
If would like to check the color or quality of any of our sheets, we are happy to provide you with fabric swatches. Request your swatches here, or call us toll free at 1-800-762-3950, between the hours of 9:30-5:30 PST.
Request a Catalog
We mail our beautiful catalog featuring fine linens three times a year. You can get on the mailing list here.